Holy Wow Cacao. There wasn’t one neat problem. There were several.

This is the kind of work I mean when I say I want access to the whole business before I decide what needs to be built.

What I found when I got in

Scroll or tap a card

01

Site behaviour

54%

of visitors left the site without ever seeing a product page

02

Abandoned cart

$0

recovered by the abandoned-cart flow — it had sent six emails in twelve months

03

Organic search

7 clicks

from organic search in three months

04

Email — the one that worked

11.2%

email conversion at a $176 average order value — already their best channel, with almost none of the infrastructure that should have existed around it

Over the 67-day engagement

−39%

Cost per new customer

+83%

Organic search traffic

+38%

Organic revenue

New customers+12%
Total traffic, in a season it would normally fall+14%
Ad-reporting error found and fixed2.25×

The work touched SEO, email automation, product pages, conversion paths, subscription, brand implementation, and the way the business was reading its own advertising data.

I’m not telling you these numbers because I think your business will have the same problems or produce the same results. This is one client’s outcome over one 67-day window; substantiation on file.

Find the highest-leverage move. Then make it real.